Transparent trust review
Responsible AI Policy
These principles guide the product. Local law, industry duties, disclosure language, recording consent, and prohibited uses are reviewed for each deployment.
- Review owner
- Saleringo responsible AI product review
- Product baseline reviewed
- 18 August 2026
- Confirmed on this page
- Product principles, review boundaries, and human handoff model
- Still requires approval
- Country, industry, recording, consent, retention, and prohibited-use approval
Verified knowledge before action
AI responses are designed to use approved, effective knowledge with source and version context.
- Conflicting or expired knowledge is held for review rather than silently preferred.
- High-impact publication and recovery actions require explicit review gates.
- Conversation history and citations remain available to permitted human operators.
Human responsibility stays visible
Saleringo routes work to an accountable team and preserves the handoff context.
- Customers can be transferred to a person when policy or confidence requires it.
- AI does not replace clinical, legal, financial, or other regulated professional judgment.
- Teams review outcomes, gaps, and escalation patterns after launch.
Deployment-specific disclosure
Voice and messaging disclosures are configured for the approved country, channel, and use case.
- Recording, consent, outbound contact, and retention settings require local review.
- No country or channel availability is implied before eligibility confirmation.
- Customer data use for model improvement must be stated in the applicable contract.
Start a security or procurement review
Tell us the countries, channels, data categories, and deployment scope. You do not need to design the architecture before contacting us.