Do we have to build or configure the AI ourselves?
No. You identify the customer outcome, source material, and approvers. Saleringo designs the conversation, maps the workflow and integrations, configures the approved solution, tests it, and supports launch.
When is the setup fee charged, and what does it cover?
The payment schedule is stated in the written order before signature. The setup scope covers the agreed conversation design, CRM structure, approved knowledge, routing, connection work, testing, staff handoff, launch approval, and rollout plan.
What is a digital conversation, and when does extra use begin?
The order defines the applicable conversation boundary and measurement source for the selected channel. Extra-use billing begins only above the included amount and uses the published package rate. Any provider pass-through charge must be identified before signature.
How will we know what the final price includes?
The public plan shows the monthly price, setup fee, included channels, locations, users, integrations, and usage. Before you sign, your order confirms taxes, country eligibility, start date, any extra connection work, and the exact cancellation term.
What happens if we choose monthly or annual billing?
Monthly plans use the displayed monthly rate and may be cancelled at the end of the current billing month. Annual prepay uses the displayed annual amount and remains active through the paid term. The order confirms invoicing dates, payment method, renewal, plan changes, and any proration.
How are tax, billing currency, and country eligibility handled?
Displayed prices are USD and exclude tax. Before signature, the order identifies the billing currency, tax treatment, payment schedule, country and channel eligibility, and any approved pass-through charges. No unlisted country or channel availability is implied.
What happens if a payment fails, or if we need a refund?
The signed order states failed-payment handling, service notices, suspension conditions, and any refund eligibility before billing begins. Saleringo does not publish a universal refund or grace-period promise that may conflict with the approved order.
What happens to our data when the agreement ends?
The order and DPA state the processing roles, data region, providers, transfer basis, retention, export, return, and deletion process. Review those terms before signature rather than relying on an unstated default.
What exactly happens before launch?
Saleringo organizes approved knowledge, configures the customer experience and CRM, connects the agreed systems, tests common and exceptional requests, obtains your approval, and then activates the agreed rollout.