“Can I exchange this at the downtown store?”
Order number supplied in the thread.
Messenger consultation
AI messenger consultation
Continue AI customer support in messaging channels while preserving conversation history, consent, service context, and the path to a human agent.
Continue
Keep the same conversation in messages.
Remember
Carry the customer details forward.
Resolve
Send the right follow-up or staff task.
Messaging AI evidence
Match an asynchronous message to the existing customer, order, and responsible location.
Order O-731 · Customer C-128
Preferred store and requested size added.
Downtown stock check
Reply waits for store confirmation.
- Order matched
- Store task assigned
- Reply pending confirmation
How it works
From customer question to a clear answer or staff task.
- ListenSaleringo receives the question
A phone call, website chat, or message starts the conversation.
- AnswerYour checked information guides the answer
Business hours, services, rooms, products, or policies shape the reply.
- ActThe next task begins
A booking, quote, request, callback, or staff task records what happens next.
- HandoffYour staff joins when needed
The right person receives the conversation, customer details, and unfinished task.
AI consultation products
Choose where Saleringo talks with your customers.
A practical first rollout
Start with the channel carrying the most customer demand.
Tell us which customer conversations matter most. The Saleringo team will recommend the channel, AI knowledge, customer record, workflow, handoff, and launch scope—you do not need to design the solution yourself.
- 01Tell us the customer goal
- 02Review our recommended scope
- 03Choose, launch, and expand