
Retail & commerce
Connect product questions, orders, exchanges, and store tasks.
- Website chat
- Messaging
- Customer record
- Order reference
- Requested item
- Pickup location
- 01 · Consultation
Can I exchange this size and collect the replacement downtown?
- 02 · Automatic work
Create an exchange and pickup request against the customer history.
- 03 · Staff handoff
Send the chosen store a stock-check task with the order details.
- 04 · Follow-up
Tell the customer when the item is ready or offer the next approved option.
