Approved public baseline · 18 August 2026
Service-specific Terms
These service-specific terms explain how AI channels, customer records, integrations, usage, and implementation are confirmed for an order.
The approved service scope
The order records channels, locations, users, languages, integrations, included use, regions, support, and the customer journeys approved for launch.
- Saleringo configures and tests the approved scope with the customer team.
- Additional countries, channels, providers, or business actions require review.
- Marketing examples do not expand the signed scope.
Customer responsibilities
The customer provides lawful source material, user access, business approvals, disclosures, and people who own sensitive handoffs.
- Keep knowledge, prices, hours, policies, and routing rules accurate.
- Review outputs and escalations during testing and after launch.
- Do not submit credentials or unapproved sensitive data through public or support channels.
Changes, suspension, and exit
Material scope changes are documented. Unsafe or unlawful activity may be restricted. Export, retention, deletion, and transition steps follow the order and DPA.
- Monthly and annual cancellation timing follows the selected plan and order.
- Usage above the included amount follows the disclosed extra-use rate.
- Contract questions: legal@saleringo.com.